SyncHR Recruit Support

Getting Started Resources 7

• Getting Started Guide
• Job Posting Checklist
• Practice Guide for New Users
• Resume Import Tool
• Adding applicants (manually or by import) to your job posting

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Account 5

• Can I include multiple accounts under one login?
• How Can I Reset the Account Password for a User?
• Set/change your default time zone
• Searching the Audit Log
• User Notifications

Billing 2

• How do I access my billing statements?
• How to update or replace the credit card on your account

Customize & Design 26

• Advanced: Customizing the "from" name on email correspondence with applicants
• Applications: Allow Duplicate Applicants On/Off
• Applications: Collect/Require Address On/Off
• Applications: Disable Job Codes From Being Viewable On Your Job Listing
• Applications: How to add Disclosure Statements to your Application Form

See all 26 articles

Browsers & Technology 1

• What browsers and technology are supported?

Staffing Version: Clients & Sites 5

• What is the Staffing/Multisite Version?
• Where to find your Clients & Sites
• Create a new Client Site
• Assigning a job posting to a Client Site
• Using the Jobs Widget with Clients & Sites (Staffing Version)

Advertising Your Job 22

• Enable/Disable syndication to free partner job boards
• Get the Scoop on Indeed’s Organic Visibility (Free) Option
• How can I connect my application form to other external job boards?
• How can I use social media to advertise my job?
• How do I get my job posting to refresh on partner job boards?

See all 22 articles

Create, Edit, & Delete Jobs 22

• Creating a job posting in multiple cities
• Active vs. Offline Job Postings
• Adding a clickable link to a job posting
• Copy (duplicate) a job posting
• Delete a Job Posting

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Manage Jobs 3

• Job Tags: Organize your Postings
• Dashboard Filters
• Removing Job and Applicant Tags

Careers Page 6

• Job Posting Sort Order
• Add a hyperlink in your Careers Page text
• GDPR Compliance
• Privacy and Security Policy
• Candidate Cookie Policy

See all 6 articles

Forms 4

• Background Check Release Form
• Employment Application Form
• Form Builder: Date field type
• Form Builder vs. Wufoo: When to use each

Reports 6

• Download your job alert email subscriber list (admin users only)
• Add a tracking code to your job url to track source
• How can I use the reporting tools?
• EEOC Survey
• Time to Hire Report

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Notifications 6

• Enable or disable Daily Update / Weekly Hiring Summary email notifications
• Enable summary email notifications by job
• What information is included in the Daily Update emails?
• What information is included in the Weekly Summary emails?
• Who receives the Daily Update / Weekly Summary emails?

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Job Alert Emails (for job seekers) 3

• Job Alert Emails
• Notifications: Disable 'Notify Applicants of New Jobs' feature
• Job Alert Email Report

View, Review & Rate Applicants 13

• Applicant applied multiple times / Duplicate applicant alert
• Edit an Applicant's Contact Info
• How can I tell whether I have any new applicants?
• How do I download the "print view" of an applicant?
• How do I rate applicants? Why should I rate applicants?

See all 13 articles

Assess Applicants 0

Pre-screen Applicants 1

• Video Interviews: an overview

Communicate with Applicants 9

• Communication Options with Applicants
• New Messages Inbox
• Send a Bulk Email Message
• Send a Bulk "Thanks but No Thanks" Email Message
• Send A Message To An Applicant

See all 9 articles

Schedule Interviews 3

• Send A Meeting Request To An Applicant
• Send a Phone Call Request to an Applicant
• Calendar

Organize Applicants 11

• How do I download my applicant list or an applicant's resume?
• How do I search for applicants?
• Search: Hints for searching your applicant database
• How to Move or Copy Applicants to Other Positions
• How to sort or filter applicants by status

See all 11 articles

Hire Applicants 8

• "Mark as Hired" Feature: How it Works
• Offer Letter
• Offer Letter Templates
• Edit an Offer Letter Template
• Add a New Offer Letter Template

See all 8 articles

Applicant Traffic 2

• Why are some applicants bypassing the required application form questions I created with Form Builder?
• Why do I have fewer applicants applying to my position now than when I first posted my position?

Applicant Pooling 2

• Applicant Pooling: Sharing Your Applicants Across Jobs
• Applicant Pooling: How to Access Applicants in your Applicant Pool

API 1

• API: How to connect your account to your company website

Jobs Widget 2

• Embeddable Jobs Widget: How to connect your account to your company website
• Job Widget job listings - "Apply here" runs into next job listing

Slack 3

• Integrate with Slack
• Enable Weekly Reports and/or Interview Follow Up Reminders to Slack
• Send a Note about an Applicant to Slack

Wufoo 1

• Wufoo Forms: How to integrate custom online forms with your account

FAQs 2

• What is my unique SyncHR Recruit account (Careers Page) URL?
• Job Board Options Available

Relationship between Recruit job postings and Positions in SyncHR system 2

• Managing the relationship between multiple positions in SyncHR to a single active job posting in Recruit
• Create New Position in SyncHR creates a new Offline Job Posting in Recruit

Log In / Password 5

• "Email is not valid" message when logging in to SyncHR Recruit
• How can I reset my SyncHR Recruit password?
• How do I log in to my SyncHR Recruit account?
• Add the SyncHR Recruit login page link to Documents & Links in the Myself section
• Managers Can Now Have Direct SSO Access to Recruit from the "My Team" Tab

Mark as Hired / Setup New Employee 2

• Mark as Hired / Onboard a New Employee
• What fields are transferred when an applicant is hired?

Workflows 1

• Job Requisition Form

Demo 1

• Short Demo Video of SyncHR Recruit

Crimcheck Packages & Pricing 1

• Crimcheck background check packages & pricing

How To's 5

• Background Checks
• Crimcheck: SSN trace inconclusive
• Background Checks - Applicant Experience
• Auto Request Background Check
• Background Check FAQs

Authentication 1

• Two-Factor Authentication (2FA)

User Management 6

• Users: Add, Edit, Manage
• User Permission Levels
• What is my permission level?
• Customizing User Roles & Permissions
• Workflow - filter applicants by status

See all 6 articles

Training 5

• Working with and Managing Applicant Files
• Defining Your Company Info and Branding Your Careers Page
• Creating, Editing and Sending Offer Letters and Onboarding Documents
• Options for Duplicate Applicants
• Verifying Your Applicants: Background Checks, Reference Checks, and Video Interviews